Reviews and reputation
More 5-star reviews. Every one answered.
Reviews are often why a customer picks you over the business next door. We make it easy for happy customers to leave one, and we reply to every review quickly and professionally.
- Done for you
- You stay in control
- Plain-language reporting
Today 5:32 PM
How was your visit?
Leave a Google review
The problem
Sound familiar?
These are the gaps we see most often in local businesses, and the ones we fix first.
Happy customers rarely review
Most satisfied customers would leave a review, but nobody asks them at the right moment.
Unanswered reviews
Silence on reviews, especially negative ones, looks like you don't care.
One bad review hurts
Without a steady flow of new reviews, one angry post can define your reputation for months.
What's included
Everything handled, start to finish.
More 5-star reviews from happy customers, fast on-brand replies to every review, and careful handling of the tough ones.
Automated review requests
A friendly text or email after each job, with a one-tap link to your Google review page.
Smart timing and reminders
Requests go out when customers are happiest, with one polite reminder.
AI-drafted replies
On-brand, specific replies to every review, never copy-paste templates.
Negative review escalation
Critical reviews come to you with context and a careful draft before anything posts.
Multi-platform monitoring
Google first, plus Facebook, Yelp and industry sites where your customers leave reviews.
Showcase on your website
Your best reviews displayed on your site to build trust with new visitors.
Dana K.
2 hours agoMarcus showed up on time, explained everything and fixed our AC the same day. Fair price too. Will definitely call again.
Thank you, Dana. We're glad Marcus could get your AC running the same day, especially in this heat. We appreciate you trusting a local team, and we're here whenever you need us.
What you get
Every review answered, in your voice.
AI drafts a thoughtful reply within hours. Routine thank-yous can post automatically once you approve the rules. Anything negative is escalated to you with a careful draft.
Visuals show an illustrative example business.
Get my free growth auditHow it works
Clear steps. No surprises.
- 01
Connect
We connect your Google profile and the tool you use to track jobs or appointments.
- 02
Write your voice
We set up request messages and reply guidelines that sound like you.
- 03
Run it
Requests go out after each job and replies are drafted and posted within your rules.
- 04
Report
Monthly review count, rating trend and response times.
Who it's for
A great fit if you are…
- Businesses with fewer reviews than their top competitors
- Owners who fall behind on replying
- Teams that want a calm, consistent process for negative feedback
Works well with
- Local Growth SystemOur full done-for-you system: Google profile, reviews, missed-call text-back, website chat and follow-up, run by us every month.
- Google Business Profile ManagementSetup, verification, optimization, weekly posts, review replies and consistent listings everywhere customers search.
- Websites for Local BusinessesNo website yet? We design, write and launch a fast, mobile-first site that turns visitors into calls, with hosting and edits included.
By industry
How it works for your kind of business.
Reviews & Reputation looks different for a plumber than for a dental practice. Here's what it covers in each industry we serve.
Home services
Plumbing, HVAC, electrical, roofing, garage doors
A review request after every completed job, while the customer is still glad the problem is fixed, and a reply to every review.
More for home service businessesDental & health
Dentists, chiropractors, physical therapy, med spas
A short request after each visit, and replies that thank patients without confirming who is a patient or discussing anyone's care in public.
More for dental and health practicesBeauty & wellness
Salons, spas, massage, fitness studios
A friendly request after each appointment, and replies that sound like your team, not a template.
More for salons, spas and studiosLegal & professional
Law firms, accountants, insurance, real estate
Review requests at the right moment, and replies that never confirm client details or discuss a matter. Sensitive replies come to you first.
More for law firms and professional servicesAuto services
Repair shops, detailing, tires, body shops
A review request after every service, and calm, professional replies, especially to the rare unhappy customer.
More for auto shopsCleaning & outdoor
House cleaning, landscaping, pest control, pools
Review requests after a first visit and at milestones for regular customers, with a reply to every review.
More for cleaning and outdoor businessesFAQ
Questions, answered.
Is asking for reviews allowed?
Yes. Asking customers for honest reviews is allowed. Offering incentives or only asking happy customers in ways that filter out unhappy ones is not, and we don't do either.
Will replies sound robotic?
No. Replies are written for each review and follow your tone guide. You can approve every reply, or let routine thank-yous post automatically.
What happens with a 1-star review?
It's escalated to you with a calm, professional draft. Nothing posts without your approval.
Can you delete fake reviews?
We can flag reviews that break Google's policies and help you request removal, but Google makes the final decision.
Free growth audit
Find out what's costing you customers.
Get a free growth audit. We'll review your Google profile, website, reviews, ads and follow-up, then show you the three changes that would bring in the most booked work.
- A clear look at where leads are slipping away
- Your Google profile and reviews vs. top local competitors
- A short, prioritized plan you can use with or without us