Privacy Policy

1. Information we collect

When you contact us or request an audit, we collect what you choose to share, such as:

• Your name, email address, phone number and business name
• Your website, the services you're interested in and any message you send
• Information about your business, tools and marketing accounts needed to deliver the Services
• Billing details for clients, processed by our payment provider

2. Information collected automatically

• Device and browser information, pages visited and referring pages
• Approximate location (city or region)
• Cookies and similar technologies used to run and measure the website

3. Client data we process

To deliver the Services we may process information on our clients' behalf, such as Google Business Profile content, reviews, website inquiries, call and message records, ad account data and customer contact details. We process this data only to provide the Services to that client, and the client remains its owner.

4. How we use information

We do not sell personal information.

• To respond to inquiries and prepare audits and proposals
• To deliver, monitor and improve the Services
• To send service updates, reports and administrative messages
• To keep our website and Services secure
• To comply with legal obligations

5. AI and automation

Our Services use artificial intelligence to draft content, reply to routine messages, classify inquiries and automate tasks within rules our clients approve. AI output can be wrong, so sensitive matters such as pricing, complaints and commitments are routed to people.

6. Sharing

We share information only with providers that help us run the website and Services, including:

• Cloud hosting and infrastructure providers
• AI and machine-learning providers
• Email, messaging and telephony providers
• Advertising, analytics and listing platforms used on a client's behalf
• Professional advisers, or authorities where required by law

7. Retention and security

We keep information only as long as needed for the purposes above or as required by law, and we use reasonable administrative, technical and organizational safeguards to protect it. No system is completely secure.

8. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or restrict the use of your personal information, and to opt out of marketing messages at any time. Contact us using the details below.

9. Children

Our website and Services are not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes and contact

We may update this policy and will post the new version here with a new date. Questions or requests: privacy@accordx.ai.